Refund policy

Exchanges and returns

We are confident that you will love your purchase, but if for whatever reason, you are not happy with your item, then simply notify us by email (return it to us) within 14 days of receipt and we’ll exchange or refund it however please be aware that we cannot accept returns on certain products due to health and hygiene reasons. .

Return conditions

If you have changed your mind about an item, please ensure that it is returned to us unopened (other than the outer packaging) and in the same condition that you received it. Boxed items must also be in their original packaging. If the lid seal or the airtight seal of jarred/bottled products is broken, then we are unable to issue a refund. As stated above, unfortunately, we are unable to accept returns on certain products such as toothbrushes, meat products etc. Whilst we are happy to refund your order, unfortunately, we cannot cover postage for returns unless the item is damaged.

Damaged goods

Whilst we ensure all products are dispatched in perfect condition if an item received is damaged upon arrival, please notify us by email within 48 hours of receipt and we will be happy to offer a refund, replacement, or exchange. We also request that you provide photographic evidence of the damage sustained. We will also refund the cost of returning such products.

Unfulfilled Orders

Because of the seasonal nature of some of our produce and food supply chain issues, it is possible that from time to time, we may be unable to fulfil some orders. If this is the case, we will refund the missing items straight away and upon request.

How to return your item

Please notify us by email within 14 days of receipt of your intention to return your item. After 14 days of receiving your order, regrettably, we are unable to offer you a refund or exchange. You then have a further 14 days to return the item to us from the date you notified us. All notifications for refunds or exchanges must be made to [email protected] with the subject REFUND and your order number.

All returned items must be sent to:

Returns Dept,

Nemart Supermarket

259 SCOTSWOOD ROAD,

NEWCASTLE-UPON-TYNE,

NE4 7AW